Refund policy

Return & Refund Policy

At STYWILL, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unworn, unwashed, and unused
    • In their original condition with all tags attached
    • In the original packaging
  • Items that do not meet these conditions will not be accepted.

Non-Returnable Items

  • Gift cards
  • Final sale or clearance items (if applicable)
  • Undergarments or hygiene-sensitive products (if applicable)

Return Process

  1. Contact us at stywillofficial@gmail.com with your order number and reason for return.
  2. Once your request is approved, you will receive return instructions.
  3. Ship the item back to the provided return address.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive and inspect your return, we will notify you of the status.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • If you need an exchange, contact us at stywillofficial@gmail.com.

Damaged or Incorrect Items

  • If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos as proof.
  • We will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds

  • If you haven’t received your refund yet:
    • Check your bank account again
    • Contact your payment provider—it may take some time before your refund is officially posted

If you’ve done all of this and still have not received your refund, please contact us at stywillofficial@gmail.com.

Contact Us
For any questions about returns or refunds, reach out to us at:
📧 stywillofficial@gmail.com